Privacy Policy – Martin Ebdon Maps

This is the privacy notice of Martin Ebdon Maps (“us”, “we”, etc).

Our address is 226 Trowbridge Road, Bradford on Avon, BA15 1EY, UK.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use, or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information.

Our policy complies with the Data Protection Act 2018 incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this by referring you to the information provided at http://www.knowyourprivacyrights.org.

Data we process
1. We may process the following kinds of personal information about you:
  1. identifying information you give us, such as your name;
  2. contact information you give us, such as your billing address, delivery address, email address, and any other information you give us for the purpose of communication or meeting;
  3. financial information you give us, such as payment card details;
  4. transaction data, including details of communications and payments to and from you, and information about goods and services you have purchased from us;
  5. technical data from the devices you use to access our website, such as your internet protocol (IP) address, device type, and what web browser you are using.

Information we process on the basis of contractual obligation
1. When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.
2. We may use it in order to:
  1. verify your identity for security purposes;
  2. sell and deliver products to you;
  3. provide you with services;
  4. provide you with advice and suggestions about our products, services or website.
3. We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a contract.
4. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process on the basis that you give us your consent
1. When you browse our website, or you ask us to provide you with more information about our business, including our products and services, you give your consent to us to process information that may be personal information.
2. Where possible, we try to obtain your explicit consent to process this information. For example, we ask you to agree to our use of cookies when you visit our website.
3. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
4. You may withdraw your consent at any time by instructing us.

Information we process on the basis of legitimate interest
1. We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
2. Where we process your information on this basis, we do so after having given careful consideration to:
  1. whether the same objective could be achieved through other means;
  2. whether processing your data (or not processing it) might cause you harm;
  3. whether you would expect us to process your data, and whether you would consider it reasonable to do so.
3. For example, we may process your information on the basis of legitimate interests for the purposes of:
  1. record-keeping for the administration of our business;
  2. responding to communication from you after a contract between you and us has ended;
  3. protecting and asserting the legal rights of any party.

Information we process on the basis of legal obligation
1. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request and if they have the proper authorization. This may include your personal information.

Information relating to your method of payment
1. When you make a purchase through our website using your credit or debit card, the payment is processed by an online payment gateway. Card details you enter are processed on the payment gateway’s servers and we do not have access to the information.

Information about your communications with us
1. When you contact us, whether through our website or by email, post or telephone, we collect the data you give us in order to reply with the information you need.
2. We record your request and our reply.
3. We keep personally identifiable information associated with your message, such as your name and email address, so that we have a record of our communications with you.
4. If you send us a complaint, and resolving the complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We will avoid doing this if possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

Cookies
1. Cookies are small text files that are placed on your device when you visit a website. They allow information gathered on a web page to be stored for later use, such as when you are using another page, or when you return to the website on another occasion.
2. Our website uses cookies as explained in our Cookie Policy.

Information about how you use our website
1. Requests by your web browser to our servers for pages and other content on our website are recorded. Our servers log information that is sent by your web browser as part of its normal function, such as your internet protocol (IP) address, geographical locality, device type, and what browser you are using.
2. We aggregate and anonymize this information to provide statistics about how our website is used, so that it can be improved.

Sharing of your personal data with third parties
1. In order to provide our services to you, we may share some of your your personal data with third party providers of services that we use, including website hosting services, online payment gateways, and postal services. We only use service providers that are compliant with the General Data Protection Regulation (GDPR) according to the privacy statements on their own websites. They will hold your data securely and retain it for the period we instruct.
2. We may share your personal data with government bodies, regulators, law enforcement agencies and courts where we are required to do so by law.
3. Otherwise, we will not disclose your personal data to any third party. We will not give or sell your personal data to other organizations for marketing purposes.

Retention period for personal data
1. We keep your personal information only for as long as required by us:
  1. to provide you with the goods or services you have requested;
  2. to enable us to respond to any subsequent enquiry, complaint, or claim;
  3. to comply with law, including accounting and tax regulations.

Access to your personal information
1. To obtain a copy of any personal identifiable information that we hold about you, you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
2. When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

How you can complain
1. If you are not happy with our privacy policy or if you have any complaint then you should tell us.
2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

Review of this privacy policy
1. We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.